Service Standardization in the United States Overview of current activities and issues 

Submitted by GTW  to DIN in March, 2002 

Service-Standards for Global Markets

 Supported by the German Federal Ministry for Education and Research

(Complete 175 Page report in Acrobat)

Chapter by Chapter in MS Word Format

Table of  Contents and Executive Summary

Chapter I          Background,  Focus and Approach to the Assignment   What role do Services play in the US Economy?    Figure One   Selected  Economic Statistics US Services Sector

Chapter Two          What standards, specifications, regulations etc. exist in the US concerning services in general and more specifically: - the specification of services - the (quality) assessment of services - the classification of services
- the terminology around services - the processes around services (buying and selling, business processes, providing services, supply chain, logistics, etc.) - customer interaction - consumer protection   Table One  US Public and Private Sector Organizations with a horizontal Cross industry segment perspective on  US Services Business   Figure Two           Trade items  under the term "international trade in services” according to American Council for Trade in Services  Figure Three          Product Comparison: Goods vs. Services  From “S-Business: Defining the Services Industry”     Figure Four           Common Approach to Describe  Service Sector Characteristics Excerpted from Expert Guide to Information Requirements for NAIPS

  Chapter Three   What standards, specifications, regulations etc. exist in the US in the following service branches? Table Two     US Public and Private Sector standards, specifications and regulations in the E-Commerce/E-procurement services sector Table Three          US Public and Private Sector standards, specifications and regulations in the Infrastructure, engineering and technical services sector Table Four   US Public and Private Sector standards, specifications and regulations in the Public Services, Egovernment services sector Table Five            US Public and Private Sector standards, specifications and regulations in the Education and Training services sector Table Six    US Public and Private Sector standards, specifications and regulations in the Financial  services sector

Chapter  Four     How many and which organizations, associations, institutions, companies and their working groups  are dealing with service standardization in the US? How many working groups are dealing with service standardization in the US, what subjects do they treat, and who are the members?  Table Seven   Selected Inventory of Organizations Dealing with Service Standardization in the United States

Chapter Five       Who is responsible for the co-ordination of standardisation activities?

Chapter Six     What specific problems and needs do the service industry, the standardization bodies and active organisations face in the standardization of services in the US?

Appendix One          Service Industry Classifications in the United States Extracted  from North American Industry Classification System --  Revisions for 2002

Appendix  Two      Excerpts from IAF Guidance Document IAF Guidance on the Application of ISO / IEC Guide 62:1996